This Privacy Policy explains how roobet collects, uses, stores, and protects the personal information of players in the Philippines. By using the platform, you agree to the practices described here. We are committed to keeping your data safe and handling it with full transparency.
When you create an account on roobet, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos, which is required to process deposits and withdrawals accurately. Device and usage data — including your IP address, browser type, operating system, and pages visited — are collected automatically when you access the platform. This technical data helps us detect suspicious activity, prevent fraud, and improve the overall performance of the platform for Filipino users. We do not collect more information than is reasonably necessary to operate the platform and comply with applicable Philippine regulations.
The personal data we collect is used primarily to operate your account, process payments, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our policies or platform features. Identity and financial data are used to comply with anti-money laundering requirements and responsible gaming obligations that apply to online gaming platforms serving players in the Philippines. Usage and device data help us analyse platform performance, identify technical issues, and improve the mobile experience for players across the country. We may also use aggregated, anonymised data for internal research and product development — this data cannot be used to identify any individual player. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.
roobet does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their services. All third-party partners are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are under a legal obligation to do so. We will always aim to notify you of such disclosures where we are legally permitted to do so. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations. Transaction records and identity verification documents may be kept for a minimum of five years following account closure, as required under Philippine anti-money laundering regulations. After the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you. If you request the deletion of your account, we will process your request promptly, subject to any legal obligations that require us to retain certain records. You may contact us at any time to ask about the specific retention periods that apply to your data.
As a player based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of it at any time. You may also ask us to correct any inaccurate or incomplete data, or to restrict how we process your information in certain circumstances. If you believe that we are processing your data unlawfully or without a valid legal basis, you have the right to object to that processing. You may request the deletion of your personal data, subject to any legal obligations that require us to retain it for a specified period. To exercise any of these rights, you can reach our support team using the contact details provided in the FAQ section. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable Philippine law.
roobet uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most popular and where players encounter difficulties, allowing us to make targeted improvements. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed regularly to ensure they remain proportionate and in line with current standards.
We apply industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the roobet platform is encrypted using secure protocols, and sensitive information such as payment details is handled through certified payment processors. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all personnel are trained on data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by law. Despite our best efforts, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your account credentials confidential.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements in the Philippines. When we make material changes, the updated policy will be published on this page with a revised effective date, and we will notify you through your registered email address or via an in-platform notification. Your continued use of the roobet platform after any changes have been published constitutes your acceptance of the updated policy. We encourage you to review this page periodically so that you are always informed about how we handle your personal data. If you have any questions about this policy or how your data is used, the FAQ page is a good starting point for common queries.
A quick summary of the key points from our Privacy Policy, so you can understand your rights and our responsibilities without reading every section in full.
Your personal information is never sold, rented, or traded to third parties for commercial purposes. We only share data with service providers who help us operate the platform, and only to the extent necessary.
Filipino players have the right to access, correct, restrict, or delete their personal data at any time. Simply reach out to our support team and we will process your request promptly and transparently.
All data transmitted between your device and our platform is protected by encryption. We apply regular security reviews and restrict internal access to your data to authorised personnel only.
Now that you know how roobet handles your personal data, you can enjoy sports betting, slot games, bingo, and more — knowing your information is in safe hands. Create your free account today and start playing responsibly.